Returns, Exchange & Buyback

15-day return

Unworn ready pieces in original condition and packaging, with the invoice and hallmark certificate, can be returned within 15 days of delivery for a full refund of the amount paid. Customised, engraved or resized pieces cannot be returned.

Lifetime exchange

WP gold jewellery can be exchanged at any time at the prevailing gold rate for its net weight and purity. Making charges and stones are not refunded.

Buyback

We buy back our gold jewellery at the prevailing rate less a small deduction, paid by bank transfer after testing.

Refunds

Approved refunds are processed to the original payment method within 7 working days.